Hotel RiX values the trust of guests and understands the importance of the confidentiality of personal information provided by guests. We do our best to make your online reservation safe.
The hotel guarantees that the personal data received from the guest is processed in accordance with and in order to comply with the Constitution of the Russian Federation, the Federal Law "On Information, Information Technologies and the Protection of Information" N 149-ФЗ dated 07/27/2006, the Federal Law "On Personal data "N 152-ФЗ dated 07/27/2006, other regulatory legal acts, and receipt of hotel services; using all necessary organizational and technical measures to ensure the security of personal data within the competence of the hotel, in order to avoid any changes, loss, illegal use and unauthorized access.
The hotel is responsible for the proper and confidential handling of the guest’s personal data transmitted when booking via the Internet.
Please note that you can use our website without indicating any information about your identity, i.e. Anonymous viewing of hotel offers is possible. You can receive price information, a description of our hotel and its services, and view our special offers. In order to successfully book a room for certain dates, you will need contact details to enable hotel staff to send you a confirmation in response.
Collection of information
We take all precautions so that the personal information we receive from you is not used without your knowledge and consent.
Your personal data may be used for the following purposes:
• Hotel room reservation;
• Accommodation at the hotel upon direct arrival at the hotel;
• To answer your questions and suggestions.
Booking requests and reservation system
We receive information from the guest (user) when filling out the reservation form. The user must provide contact information (name, email address and contact phone number), and also provides dates for booking a room; time of arrival and departure, as well as "additional information" - filled out at will.
This information is used to provide booking confirmation and billing. And also, to contact the user in case of problems during the processing of information.
Please note that in order to provide a hotel service, your data is used to uniquely identify once your reservation and its execution. In addition to confirming your reservation, you may receive all changes to your reservations or your details.
At the time of arrival and registration at the hotel, you conclude an agreement on the use of your personal data for specific limited purposes by signing a guest profile.
Transfer of data to third parties
The hotel does not store, sell or sell to third parties personal data of guests, unless the provision of information is a special obligation in accordance with the law of the Russian Federation. Respect for personal information is part of the hotel’s corporate philosophy.
Your right to receive information and revoke consent to the use of personal data
In accordance with the Federal Law on Personal Data, you are given the right to receive information about your stored data, as well as, if necessary, the right to correct, block or delete this data.
Description of the data transfer process
To pay (enter your card details) you will be redirected to the payment system gateway. Connection to the payment gateway and information transfer is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password to make a payment. This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by the payment system. The information entered will not be provided to third parties, except as provided by the laws of the Russian Federation. Payment by credit card is carried out in strict accordance with the requirements of the payment systems MIR, Visa Int. and MasterCard Europe Sprl