Users Agreement

1. General Provisions

1.1. The Operator offers the user of the Internet (hereinafter referred to as the User) to use the website and other official web resources of the Operator on the conditions set forth in this User Agreement (hereinafter — the Agreement, PS). The Agreement shall enter into force from the moment the User expresses consent to its terms in the manner provided for in paragraph 1.4 of the Agreement.

1.2. The operator offers Users access to the information content of the site, as well as to the online booking service. All currently existing web resources, as well as any development and / or addition of new ones, are the subject of this Agreement.

1.3. Use of the Operator’s website is governed by this Agreement, Privacy Policy, as well as the public Offer Agreement when using the online booking service. The Agreement may be amended by the Operator without any special notice, the new version of the Agreement comes into force from the moment it is posted on the Internet at this address, unless otherwise provided by the new version of the Agreement.

1.4. Starting to use / browse the site, or having passed the procedure for submitting their data and / or when posting a review / comment, the User is considered to have accepted the terms of the Agreement in full, without any reservations or exceptions. In case of disagreement of the User with any of the provisions of the Agreement, the User is not entitled to use the site. If the Operator has made any changes to the Agreement in the manner prescribed by paragraph 1.3 of the Agreement, with which the User does not agree, he is obliged to stop using the site.

2. Online booking

2.1. In order to use the online booking service, the User must go through the procedure for providing personal data, as a result of which the Operator will receive the provided data for further processing and use in accordance with Federal Law-152.

2.2. The user agrees to provide accurate and complete information about himself on the issues proposed in the booking form, and to keep this information up to date. If the User provides incorrect information or the Operator has reason to believe that the information provided by the User is incomplete or false, the Operator has the right, at its discretion, to refuse to provide the user with online booking services.

2.3. The Operator reserves the right at any time to require the User to confirm the data specified during the online booking, and to request confirming documents in this regard (in particular, identity documents, including documents confirming payment for reservation and hotel accommodation services) failure to provide which, at the discretion of the Operator, may be equated to providing false information and entail consequences provided for in clause 2.2 of the Agreement. If the User’s data specified in the documents provided by him does not correspond to the data specified during the online booking, as well as in the case when the data specified during the online booking does not allow the User to be identified, the Operator has the right to refuse the provision of services to the User.

2.4. The User’s personal information provided by the latter is stored and processed by the Operator in accordance with the terms of the Privacy Policy.

2.5. Conditions for obtaining a guarantee of arrival.

2.5.1. The condition for obtaining a guaranteed check-in at the hotel is the prepayment by the User in the manner and amount described in the official response to the accepted online reservation request. The official response from the Administration of the Operator is always sent to the email address of the User, which he indicated in the request.

2.6. Terms of Service

2.6.1. The User does not have the right to sell and resell, as well as use the Operator for any commercial purposes, except when the User has received such permission from the Operator.

2.7. Cancel Reservation

2.7.1. The user has the right to refuse to use the ordered and prepaid services of the Operator in the manner described in clause 6 of this public offer agreement

3. General

3.1. The Operator has the right to establish restrictions in the provision of services for all Users, or for certain categories of Users (depending on the location of the User, the language in which the services are provided, etc.), including: the presence / absence of individual spa service options, the term stay at the hotel, the maximum number of services / rooms / options of the resort and other services provided, the minimum cost of services — which can be provided to Users, the maximum number of Users to the same time Hotel accommodation, special and individual requirements / wishes, etc. The operator may prohibit access to the site, as well as stop the reception and processing of any information provided by users, etc.

3.2. The Operator has the right to send informational messages to its Users. Using the site and any other third-party sites, the User also in accordance with Part 1 of Art. 18 of the Federal Law "On Advertising" gives its consent to receive advertising messages. The user has the right to refuse to receive advertising messages by using the appropriate functionality of the service within which or in connection with which the user received advertising messages.

3.3. In order to improve the quality of services, the Operator has the right to collect opinions and reviews of Users on various issues by sending to the User an appropriate questionnaire with questions, as well as by means of third-party sites on which the Hotel’s official page is located. The collected opinions and reviews can be used to generate statistical data that can be used by the Operator for their own purposes. Reviews left by the User using the Operator’s website and / or other third-party sites can also be published by the Operator on the Operator’s official website or on the hotel’s official pages posted on third-party websites on the Internet, both with or without the user’s name (login) directions. When writing reviews, the User agrees to be guided by the requirements of this Agreement, including the requirements established by clause 5 of this Agreement.

4. User Content

4.1. The User is solely responsible for the compliance of the content of the content posted by the User with the requirements of applicable law, including liability to third parties in cases where the placement of the content by the User or the content of the content violates the rights and legitimate interests of third parties, including personal non-property rights of authors, other intellectual rights of third parties, and / or infringes on intangible goods belonging to them.

4.2. The User acknowledges and agrees that the Operator is not required to view any kind of content posted and / or distributed by the User through the hotel’s official website, including through third-party websites on the Internet, and that the Operator has the right (but not the obligation) at its discretion, refuse the User to post and / or distribute content to him or delete any content that is available on the official resources of the Operator. The user is aware and agrees that he must independently evaluate all the risks associated with the use of content, including an assessment of the reliability, completeness or usefulness of this content.

4.3. The User is aware and agrees that the technology of the work of third-party sites may require copying (reproduction) of the content of the Operator’s User, as well as processing by the Operator to meet the technical requirements of a particular service.

5. Terms of use of the Operator’s web resources

5.1. The User is solely responsible to third parties for his actions related to the use of the Operator’s official web resources, including if such actions violate the rights and legitimate interests of third parties, as well as for compliance with the law when using the Operator’s official web resources.

5.2. When using the Operator’s web resources, the User is not entitled to:

5.2.1. upload, send, transmit or in any other way post and / or distribute content that is illegal, harmful, libelous, offends morality, demonstrates (or promotes) violence and cruelty, violates intellectual property rights, promotes hatred and / or discrimination of people against racial, ethnic, gender, religious, social grounds, contains insults to any persons or organizations, contains elements (or is propaganda) of pornography, children eroticism, is an advertisement (or propaganda) of sexual services (including under the guise of other services), explains the procedure for the manufacture, use or other use of narcotic substances or their analogues, explosives or other weapons;

5.2.2. violate the rights of third parties, including minors and / or harm them in any form;

5.2.3. impersonating another person or a representative of an organization and / or community without sufficient rights, including for the Operator’s employees, for the site’s moderators, for the site owner, as well as apply any other forms and methods of illegal representation of other persons on the network, as well mislead the Users or the Operator regarding the properties and characteristics of any subjects or objects;

5.2.4. upload, send, transmit or in any other way post and / or distribute content in the absence of rights to such actions in accordance with the law or any contractual relationship;

5.2.5. upload, send, transmit or in any other way place and / or distribute advertising information that is not specifically authorized, spam (including search), lists of other people’s email addresses, pyramid schemes, multi-level (network) marketing (MLM), systems of Internet earnings and e-mail businesses, "letters of happiness", as well as use the Operator’s services to participate in these events, or use the Operator’s services exclusively to redirect users to pages of other domains;

5.2.6. upload, send, transmit or in any other way post and / or distribute any materials containing viruses or other computer codes, files or programs designed to violate, destroy or limit the functionality of any computer or telecommunication equipment or programs, to allow unauthorized access as well as serial numbers for commercial software products and programs for their generation, logins, passwords and other means for obtaining unauthorized of access to sites on the Internet, as well as linking to the above information;

5.2.7. unauthorized to collect and store personal data of other persons;

5.2.8. disrupt the normal operation of the Operator’s web resources;

5.2.9. to facilitate actions aimed at violating the restrictions and prohibitions imposed by the Agreement;

5.2.10. otherwise violate legal norms, including international law.

6. Exclusive rights to the content of web resources and content

6.1. All objects available on the Operator’s web resources, including design elements, text, graphic images, illustrations, videos, sounds and other objects (hereinafter referred to as the content of web resources), as well as any content posted on the Operator’s web resources, are the objects of exclusive rights of the Operator, Users and other copyright holders.

6.2. The use of content, as well as any other elements of the Operator’s web resources, is possible only within the framework of the functionality offered by one or another web resource. No elements of the content of the Operator’s web resources, as well as any content posted on the Operator’s web resources, can be used in any other way without the prior permission of the copyright holder. By use are meant, including: reproduction, copying, processing, distribution on any basis, display in a frame, etc. The exception is cases expressly provided for by the legislation of the Russian Federation or the terms of use of one or another web resource of the Operator. The use by the User of elements of the content of web resources, as well as any content for personal non-commercial use, is allowed provided that all copyright protection marks, related rights, trademarks, other notices of authorship are preserved, the name (or pseudonym) of the author / name of the copyright holder is kept unchanged form, saving the corresponding object unchanged. The exception is cases expressly provided for by the legislation of the Russian Federation or user agreements of one or another web resource of the Operator.

7. Third Party Sites and Content

7.1. The Operator’s web resources may contain links to other sites on the Internet (third-party sites). These third parties and their content are not checked by the Operator for compliance with any requirements (reliability, completeness, legality, etc.). The Operator is not responsible for any information, materials posted on third-party websites that the User accesses using web resources, including any opinions or statements expressed on third-party websites, advertising, etc., as well as for the availability of such sites or content and the consequences of their use by the User.

7.2. A link (in any form) to any website, product, service, any information of a commercial or non-commercial nature posted on the Operator’s web resources does not constitute an endorsement or recommendation of these products (services, activities) by the Operator, except when directly indicated on the resources of the Operator.

8. Advertising on the services of the Operator

8.1. The Operator is responsible for advertising placed on the Operator’s web resources, within the limits established by the legislation of the Russian Federation.

9. Lack of warranties, limitation of liability

9.1. The User uses the Operator’s web resources at his own risk. Web resources are provided "as is". The Operator assumes no responsibility, including for the conformity of web resources to the goals of the User;

9.2. The Operator does not guarantee that: web resources comply / will comply with the requirements of the User; Web resources will be provided continuously, quickly, reliably and without errors; the results that can be obtained using the services will be accurate and reliable and can be used for any purpose or in any quality (for example, to establish and / or confirm any facts); the quality of any product, service, information, etc. obtained using web resources will meet the expectations of the User;

9.3. Any information and / or materials (including downloaded software, letters, any instructions and manuals, etc.) that the User accesses using the Operator’s web resources, the User may use at his own risk and the risk and is solely liable for the possible consequences of using the specified information and / or materials, including for damage that this may cause to the User’s computer or to third parties, for data loss or any other harm;

9.4. The Operator is not responsible for any types of losses resulting from the use of the Operator’s web resources by the User or certain parts / functions of the Operator’s web resources;

9.5. In any circumstances, the Operator’s liability in accordance with Article 15 of the Civil Code of Russia is limited to 10,000 (ten thousand) Russian rubles and rests with him if there is any fault in his actions.

10. Other Provisions

10.1. This Agreement is an agreement between the User and the Operator regarding the use of web resources and services provided by them and replaces all previous agreements between the User and the Operator.

10.2. This Agreement is governed by and construed in accordance with the laws of the Russian Federation. Issues not regulated by this Agreement shall be resolved in accordance with the legislation of the Russian Federation. All possible disputes arising from relations regulated by this Agreement are resolved in the manner established by the current legislation of the Russian Federation, according to the norms of Russian law. Throughout the text of this Agreement, unless explicitly stated otherwise, the term "legislation" is understood as the legislation of the Russian Federation.

10.3. Due to the gratuitousness of the services provided under this Agreement, the rules on consumer protection provided for by the legislation of the Russian Federation cannot be applicable to the relationship between the User and the Operator.

10.4. Nothing in the Agreement can be understood as the establishment between the User and the Operator of agency relations, partnerships, joint activities, personal hiring relations, or any other relations not expressly provided for in the Agreement.

10.5. If, for one reason or another, one or more of the provisions of this Agreement is declared invalid or null and void, this does not affect the validity or applicability of the remaining provisions of the Agreement.

10.6. Inaction on the part of the Operator in case of violation by the User or other users of the provisions of the Agreements does not deprive the Operator of the right to take appropriate actions to protect his interests later, and also does not mean the Operator renounces his rights in the event of subsequent similar or similar violations.

10.7. This Agreement is made in Russian and in some cases may be provided to the User for review in another language. In the event of a discrepancy between the Russian version of the Agreement and the version of the Agreement in another language, the provisions of the Russian version of this Agreement shall apply.
Made on